NBCOT is committed to being consistent, fair, and impartial when handling your complaint. NBCOT is also interested in the continual improvement and sustained quality of all aspects of its certification-related activities and operations.
Exam candidates with a complaint regarding how their exam was administered or a technical issue encountered during the exam must follow the process as outlined in the Certification Exam Handbook.
To file a complaint regarding a person under NBCOT jurisdiction who may have violated the Candidate/Certificant Code of Conduct, please follow the steps as outlined here and complete the Complaint Form.
If you would like to file a formal complaint regarding NBCOT systems, services, staff, procedures, or policies, please follow the General Complaints Policy process as outlined below and complete the General Complaints Form.General Complaints Policy
The purpose of the General Complaints Policy and Procedure is to provide an efficient, fair, accessible, and impartial process for responding to and resolving complaints from NBCOT stakeholders.
A complainant may file a formal complaint regarding NBCOT systems, services, staff, procedures, policies, or any other certification-related activity.
The following procedures must be followed in order for a complaint to be reviewed
To appeal an adverse decision, the following procedure must be followed.
The NBCOT executive office shall render its decision in writing within 30 days of receipt of the appeal. The decision shall be binding and final on all concerned.