There are no refunds, returns, or exchanges for products or services except in cases of duplicate payments, overpayments, or exam application withdrawals. There is a $40 processing fee for all refunds.
Withdrawals of the exam application must be requested in writing (email accepted: firstname.lastname@example.org) by the candidate for consideration of a partial refund. If the refund is granted, a candidate cannot apply for the exam for at least three months from the date of the refund request.
There are no refunds, returns, or exchanges for any NBCOT Aspire Study Tools or any Occupational Therapy Knowledge Exam (OTKE) purchases made via the NBCOT Program Director Portal.
Any refund granted will be refunded by the same payment method and to the same party as the original transaction.